Field Service Technician; Neptune - Nashville, TN

Overview

As a Field Service Technician providing support for Neptune
, you will spend the majority of your time in four key areas: travel between hospitals based on service requests, troubleshooting and resolving customer and product issues, building positive relationships with customers, peers, and internal partners, and documenting service results to maintain accurate quality records. The environment is fast-paced and you’ll solve complex problems while maintaining strong relationships with customers, sales representatives, and other internal partners.

The role offers multiple potential career paths including engineering, project management, sales, and leadership. You should enjoy solving problems and be willing to spend most weekdays traveling, communicating effectively with customers, and maintaining thorough documentation.

• Travel between hospitals based on assignment of service requests.
• Troubleshoot and resolve customer and product issues.
• Build positive relationships with Stryker customers, peers, and internal partners.
• Document service results to maintain accurate quality records.

• Self-directed initiators who take ownership of their work and drive productivity, change, and outcomes.
• Collaborative partners who build cross-functional relationships to drive continuous improvements.
• Analytical problem solvers who identify root causes and recommend comprehensive solutions to prevent future issues.
• Goal-oriented developers who keep the customer and requirements in focus to deliver safe, robust solutions.
• Meticulous documenters who maintain detailed documentation of reports, metrics, proposals, and presentations.

• Openness to work with or around bio-hazardous materials and wear PPE to maintain a safe environment.
• Willing to work overtime and overnight, including weekends, as required by the customer.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced and sometimes stressful environment.
• Highly organized with strong task prioritization.
• Attention to detail and ability to present ideas and results clearly.
• Experience with highly sensitive customer interactions and understanding of customer relations.
• Self-motivated, self-reliant, and able to work with little supervision.
• Valid driver's license with a good driving record.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management and ability to manage multiple tasks and meet deadlines.
• Ability to exert up to 75 lbs of force occasionally and up to 20 lbs of force to move objects.
• Ability to remain standing and/or walking for extended periods.
• Proficient in Microsoft Office applications.
• Experience interpreting service bulletins, user manuals, drawings, and other technical materials.
• Excellent teamwork, coordination, and collaboration skills.

• Minimum of 3 years technical service or equivalent experience (preferred).
• Biomedical equipment maintenance, repair, and installation experience (preferred).
• Proficiency with Microsoft Office and ability to learn company software.
• Ability to explain and generate detailed guidelines and procedures.
• Adherence to HIPAA and other patient confidentiality policies and procedures.
• Valid driver’s license with a good driving record.
• Ability to obtain various vaccinations as required by customer requirements for access to customer accounts (where applicable).

• High School Diploma or GED required.
• University or formal technical training preferred.

• Company vehicle for business use
• Medical, dental, vision, and prescription drug insurance
• Tuition reimbursement
• Matching 401(k), plus opportunity for a discretionary contribution
• Paid vacation and sick time
• Basic life, AD&D, and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan

Pay rate will not be below the local minimum wage. Health and financial benefits details are provided by Stryker. Vaccination requirements may apply depending on customer requirements for access to accounts.