Senior Content Development Administrator

Responsibilities

• Guide and supervise scoring directors assigned to projects.
• Ensure that customers’ scoring decisions are applied consistently to all student responses.
• Work with the project manager to complete quality management plans, range finding plans, and other project documentation as required.
• Plan content hours for assigned projects.
• Identify potential scoring directors from the pool of scoring supervisors; guide, train, and develop scoring directors and supervisors for future content roles.
• Conduct interventions and coach scoring directors as needed.
• Complete Scoring Director Feedback Forms and provide timely feedback to scoring directors and scoring managers.
• Work with scoring directors to create online training modules for assigned projects.
• Review training sets and annotations and provide feedback to scoring directors.
• Ensure proper documentation, sign-off, and archival of all scoring decisions and final training materials.
• Guide scoring directors in completing project item evaluations and review them prior to submission to customers.
• Monitor reports across grades and items to verify quality expectations are met and projects complete on time; address quality issues and communicate plans to content and project managers.
• Obtain, analyze, and report information concerning strengths and weaknesses of scoring performance; perform/root-cause analysis, identify inefficiencies, and implement improvements as necessary.
• Attend project status and customer meetings and compile reports on assigned activities as requested.
• Serve as primary customer contact for oral and written communication involving content for assigned project.
• Perform the role of scoring director when necessary.
• May assist in new bids and proposals by analyzing customer requirements and providing insights on time and cost estimates for content-related activities.
• May mentor or advise other projects’ content specialists and/or scoring directors; review and edit work of other projects’ content specialists and/or scoring directors.
• May assist the project manager in project-specific budget/cost estimate processes.
• Ensure that quality records are compiled and archived in accordance with Control of Records.

• Required
• Bachelor’s degree
• Excellent internal and external customer service skills
• Excellent communication interpersonal skills (including phone skills for distributed projects and customer/program team meetings)
• Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content-/project-related documentation
• Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects
• Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, and the ability to apply that knowledge to scoring situations
• Strong computer skills, including use of Microsoft Office applications (Word, Excel, PowerPoint) and Google tools (Gmail, Google Drive), and ability to handle multiple applications simultaneously
• Ability to supervise large groups
• Strong initiative and organizational and leadership skills, including the ability to prioritize, multi-task, and make sound business decisions under tight deadlines
• Ability to maintain a confidential work environment
• Preferred
• Two (2) years of experience as a Scoring Director or five (5) years as Scoring Supervisor in open-ended scoring preferred
• Background/experience in educational measurement, including knowledge of common scoring industry practices
• Experience directing both regional and distributed supervisors and scoring directors
• Strong working knowledge and understanding of Scoring System reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement
• Advanced degree
• Degree in education, English, mathematics, science, or language
• Teaching experience in grades K-12

• Required
• Bachelor’s degree
• Additional items from the prior list are retained to reflect the same requirements…