Service Technician

Overview

Be among the first applicants for a Field Service Technician role within our dedicated Service Operations team. The role involves comprehensive training in electro-mechanical assembly of Dexory’s products, including a week on site in the UK, learning troubleshooting, servicing and repairing robots. After training, you will help keep our fleet of robots operational across North America. This position involves a heavy amount of travel to client sites to service, maintain, fault find and repair robots in the field.

• Perform on-site and off-site service and repairs for Dexory robots and equipment (base at Nashville, TN as applicable).
• Develop, implement and action work instructions for service and repair tasks.
• Develop and implement service plans in line with Engineering recommendations.
• Maintain product traceability records.
• Maintain product currency.
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives.
• Ensure team compliance with health and safety regulations.
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner.

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive, etc.).
• Ability for frequent travel onsite and abroad to client sites (passport without restrictions).
• Strong electrical and mechanical diagnostic skills.
• Excellent oral and written communication skills.
• Impeccable attention to detail.
• Ability to work in a team, and to lead a team through tough challenges.
• Driven to succeed in a dynamic growing organization.
• Flexible attitude to working hours and location.
• Full Clean US driving license.

• Experience with business software tools such as Jira, Confluence, Slack and G-Suite.
• Experience with manufacturing software such as manufacturing execution systems.
• Linux operating system experience.
• Root cause analysis methodologies.

Dexory is a rapidly growing company revolutionising warehouse operations. Our solutions integrate automation, data intelligence and digital twin technology to improve efficiency and profitability for our customers. We are pursuing growth and seek talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We value a diverse and inclusive workforce.

• Health insurance
• 401k
• 20 days annual leave
• Social security, etc.

• Performance:
  High standards, outstanding results
• Impact:
  Big challenges, bigger results
• Commitment:
  All in, every time
• One team:
  One mission, shared success

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role.