Guest Service Representative

Overview

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at Graduate Nashville! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

When You Join Schulte Companies you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. Our greatest and most valuable asset is our people. Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships + more

Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes brands like Marriott, Hilton, IHG and Hyatt, as well as many independent, boutique and lifestyle properties and restaurants.

• Greets guests as they arrive with personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to rooms and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure cash drops are performed in accordance with proper cash handling procedures; report all cash over/shorts to management
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist during check-in/check-out with guests; retrieve necessary identification documents and form of payment upon arrival
• Attend promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.