Customer Care Advisor, Nashville

Join to apply for the Customer Experience Associate, Nashville role at The Farmer's Dog
.

The Farmer’s Dog is on a mission to change the landscape of pet health by providing dogs and their humans with honest, smart, and simple care. We are building a personalized subscription service that delivers complete and balanced, freshly-made dog food directly to customers’ doors, with a focus on creating innovative and personalized experiences across all aspects of pet care.

• Deliver exceptional customer service through inbound phone contacts, email, text and chat.
• Resolve customer issues with empathy while building value in our products.
• Respond to customers in a timely manner with thorough and accurate information.
• Document customer interactions in our contact management system and CRM to improve the customer experience.
• Work independently with customers while sharing information with colleagues (e.g., People Leads/Managers and Cross-Functional Leads).
• Comply with all company and department policies and procedures.

• Provide service with a human touch to each customer you help.
• Comfortable speaking on the phone with customers.
• Resilient with the ability to overcome daily challenges in a CX role.
• Flexible and capable of balancing multiple priorities.
• Skilled at de-escalating unhappy customers and turning them into advocates.
• Strong interpersonal and organizational skills.
• Willing to go above and beyond for customers and treat each conversation as unique.
• Own mindset, self-starter, and strong attention to detail.
• Positive demeanor and willingness to learn and grow in a new environment.
• Spanish language skills are a plus but not required.

Office guidelines:
We are an in-office culture that thrives on collaboration and being in a shared space to foster deeper connections and engagement.

We believe belonging means creating a workplace where everyone feels respected, valued, and empowered to be themselves. Our philosophy is summarized as:
Everyone’s welcome at the dog park. We value diverse perspectives and inclusive growth, with ongoing efforts to ensure belonging through hiring, performance reviews, and development.

• Dog-friendly office in Nashville area
• Market-competitive hourly compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Competitive 401k plan with company match
• 12 week paid parental leave
• Discounted fresh food for your pup

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected veteran status or any other legally protected characteristic. For more information, please visit Know Your Rights.

Reasonable Accommodations: TFD complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If needed, contact  for accommodation requests.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Manufacturing