Guest Experience Specialist - BNA

Join to apply for the Guest Experience Specialist - BNA role at Signature Aviation
. You will be the first and last impression our guests receive, welcoming them with professionalism, care, and genuine commitment to creating exceptional moments.

• Meet and greet guests and crews as they arrive and escort them to the front entrance, aircraft, or vehicles.
• Collaborate closely with all team members, guests, and visitors to prompt and correct service handling in a courteous manner, ensuring efficient information transfer among departments and external parties.
• Accurately receive, dispatch, and process guest purchases and fuel transactions according to company procedures; assist with general accounting work and financial record keeping as needed.
• Provide a wide array of concierge services, arranging reservations for hotel stays, ground transportation, rental cars, catering, and customs appointments.
• Manage inquiries, resolve requests, handle billing disputes, and address concerns efficiently.
• Maintain knowledge of Signature facilities, services, website, surrounding areas, and information commonly asked by guests.
• Monitor arriving and departing flights, coordinate services, assign to the Airside Experience Team, and use real‑time system management to log, schedule, and supervise operations.
• Maintain and stock guest areas, keeping lobby, pilot facing spaces, and restrooms clean and free of debris.
• Promote and sell the company’s services and products to aircraft passengers and crew.
• Assist crews and guests with luggage, transportation, and special requests, and help pilots with weather, portal, and computer access.
• Identify crew members, passengers, visitors, and vendors according to security procedures.
• Stop work when an unsafe condition is likely; report concerns and cooperate to address unsafe acts or conditions.
• Abide by emergency response procedures during critical events and enforce all Signature and airport security protocols.
• Create accurate records of time worked and services performed; use the contact management system to capture and update customer preferences.
• Assist the Airside Experience team to ensure guests receive an exceptional experience, including vehicle valeting, wing walking, chocks, cones, and positioning of stairs/jetway to aircraft.
• Assist airlines with passenger service functions as needed.

• High School Diploma or GED.
• At least 1 year of customer experience‑related work in retail, hospitality, or sales (preferred).
• Valid state driver’s license.
• Minimum 18 years of age.
• Pass company background checks, drug tests, meet airport background check requirements for an airport security badge, and be insurable by the company’s applicable insurance policies.
• Legal authorization to work in the jurisdiction of employment.
• Exercise good judgment and follow directions from supervisor/management.
• Preferred ability to drive standard and automatic transmission vehicles.

• Hospitality skills: excellent guest service skills, energetic, outgoing, and guest‑obsessed; anticipate and act on guest needs; prioritize requests; multi‑task in fast‑paced environment; maintain professionalism and confidentiality; conflict resolution experience preferred.
• Language skills: clear communication in English, including phone, radio, and writing; read and comprehend safety rules, operating instructions, and procedure manuals.
• Math skills: perform simple arithmetic, addition, subtraction, multiplication, division, percentages, and fractions.
• Communication skills: use telephone, fax, two‑way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.
• Critical thinking / reasoning ability: analyze and evaluate information; make informed decisions in fast‑paced environment.
• Interpersonal skills: work well with others; effective collaboration with team members and service to guests.
• Multitasking: handle multiple tasks simultaneously while maintaining attention to detail; high concentration required for accuracy in busy setting.
• Computer skills: use a computer, learn necessary company software, and complete Signature training programs.

• Medical/prescription drug, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.