Warranty Support Administrator; Bilingual

Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

• Global Innovation:
  Pioneering innovative technologies and eco-friendly manufacturing practices
• Career Growth:
  Opportunities for internal mobility, leadership development, and continued earning
• Employee-Focused Benefits:
  Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires
• Inclusive Culture:
  Committed to diversity, teamwork, and sustainability

Position: Warranty Support Administrator

Location: Nashville, In office

Reports to: Manager, Technical Service Team

Responsible to regularly interact with customers, by phone and email, regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all Hankook products through knowledge of products, usage, and warranty programs, all while practicing best customer service skills and logging call information. The position also regularly inputs data and information into SAP for claim processing.

Other clerical duties (filing, mailing, etc.) as assigned.

• Receive and answer simple to complex customer inquiries for all Hankook products through knowledge of products, usage, and warranty programs, logging call information
• Process customers’ complaints, providing the appropriate resolutions for each case, logging notes for any case
• Research and obtain resolution for a variety of customer inquiries and complaints, actively following up with parties involved in any case, logging notes
• Input and research claim data in SAP
• Any other duties/responsibilities as assigned

• Customer service experience (2+ years)
• Strong oral and written communication ability
• Must be able to work in a result-oriented, fast-paced environment as part of a team
• Intermediate to advanced Microsoft Office capabilities preferred (mainly Outlook, Excel, and Teams)
• Typing at 40+ words per minute preferred
• Some tire/automotive industry experience preferred
• Call center experience preferred
• Professionalism
• Great customer service skills demonstrating courtesy, friendliness, and helpfulness
• Strong communication skills, verbal and written
• Organizational skills
• Well-developed interpersonal skills
• Proficient in Microsoft Office (Outlook, Excel, Teams, Word & Power Point)

As set forth in Hankook Tire America Corp.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.