Community Associate, Customer Service​/HelpDesk

Address
725 Cool Springs
Suite 600
37067 Franklin
Tennessee

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive throughout the morning, requesting things like a changed Wi‑Fi code, warm beverage, or help with the projector. You handle invoices, coordinate deliveries, respond to email queries, and facilitate a warm welcoming environment for all guests. During coffee breaks you recharge while still staying on top of incoming requests.

In the afternoon you assist with printing, ticketing service requests, network event planning, and prepare services for community events. By the end of the day you ensure the venue is tidy, guests are satisfied, and you briefly coordinate with the Community Manager before heading home.

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401(k) Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.51
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

• Entry level

• Full‑time

• Other

• Facilities Services

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