Sales Operations Senior Supervisor

Overview

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose‑driven company that will invest in your professional development.

This position is responsible for supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience.

• High School Diploma or equivalent required
• 5+ experience in a call center environment
• Knowledge of Medicare systems preferred but not required
• Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
• Must be computer proficient
• Ability to work in and succeed in a team oriented environment
• 2+ years of Customer service experience in a production or service operations environment

• 2+ years of previous management in a call center environment or people leadership experience

This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

Sponsorship is not available.

Compensation: $55,900.00 - $

Exact compensation may vary based on skills, experience, and location

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

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