Insurance Customer Representative

Overview

Job Title:
Customer Service Representative (P&C Insurance)

Duration: 12 Months Contract

Pay Range: $20-$23/hr

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

• 5-7 years customer service-related experience required.
• 2 years of insurance related experience
• Degree requirement:
  High school diploma or GED required. (College degree preferred).
• Do you accept internships as job experience:
  No
• Are there past or additional job titles or roles that would provide comparable background to this role:
  Underwriting Assistant, Customer Service Representative

• Quick learner
• Team oriented

• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Office.

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.