Customer Service Specialist

Overview

Description We are seeking a motivated and dedicated Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for providing exceptional service to our customers. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing informative solutions about our products and services.

Job Title: Customer Service Specialist
Job Type: Full-time
Location: Nashville, TN
Workplace: Onsite
Department: Emerald Logistix
Compensation: $17.25 - $24.00 / hour

• Respond promptly to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues effectively and professionally.
• Provide accurate information about products and services to customers.
• Document and track customer interactions in the support system for future reference.
• Collaborate with other departments to deliver a seamless customer experience.
• Identify opportunities for product and service improvements based on customer feedback.

• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to work independently as well as part of a team.
• Proficiency with customer service software and CRM systems.

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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