Customer Service Liaison

Job Description

The Customer Service Liaison plays a critical role in ensuring smooth communication, positive client experiences, and efficient resolution of inquiries. This position acts as a trusted point of contact, supporting customers while maintaining alignment with internal departments to ensure service excellence and operational consistency.

• Serve as the primary point of contact for customer inquiries, requests, and concerns
• Maintain clear, professional communication between customers and internal teams
• Track and document customer interactions accurately and efficiently
• Resolve issues in a timely manner while ensuring customer satisfaction
• Support administrative and coordination tasks related to customer service operations
• Uphold company standards, policies, and service expectations at all times

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Professional demeanor with a customer-focused mindset
• Ability to work independently as well as collaboratively within a team
• Problem-solving skills with attention to detail
• Willingness to learn and grow within a structured professional environment

• Competitive salary ranging from $46,000 to $51,000 per year
• Growth opportunities within a dynamic and expanding organization
• Skill development and professional training support
• Collaborative and respectful workplace culture
  
  Stable, full-time employment with long-term career potential