Customer Service Representative

Tucker Agency, LLC is an independent property and casualty insurance agency located in Nashville, TN. We pride ourselves on delivering both business and personal insurance solutions with exceptional service and competitive pricing. Our mission is to simplify the insurance process while offering cost-effective solutions tailored to our clients' unique needs.

Role Description

We are seeking a dedicated full-time Customer Service Representative to join our team. The role involves assisting clients with inquiries, addressing concerns, and ensuring a high level of customer satisfaction. Responsibilities include providing excellent support to customers, managing communication effectively, and handling service requests efficiently to enhance the overall customer experience.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Experience
• Proven ability to ensure high Customer Satisfaction and maintain strong client relationships
• Excellent communication, problem-solving, and conflict resolution abilities
• Ability to work in a team environment and adapt to a fast-paced setting
• Prior experience in the insurance industry is a plus
• Proficiency with standard office software and CRM tools
• High school diploma or equivalent education; additional certifications or training in customer service is a plus