Legal Intake

Overview

Overnight Legal Intake Support

Legal Intake Professionals (LIP) is committed to fostering a diverse and inclusive workplace. We are currently seeking motivated Overnight Legal Intake Support to join our Nashville team. This is an in-office position. As the first point of contact, you will manage incoming calls with professionalism, empathy, and accuracy, conduct thorough intake interviews, and meticulously document details to ensure that every case is captured with 100% accuracy.

You will guide callers through difficult conversations while collecting vital information to assess the viability of their claims.

• Manage incoming calls with professionalism, empathy, and accuracy.
• Conduct thorough intake interviews and meticulously document details to ensure 100% accuracy.
• Set the tone and pace of a call and guide callers through difficult conversations.
• Assess the viability of claims based on collected information.

• High School Diploma or GED
• Exceptional verbal and written communication skills, including strong grammar and spelling
• Professional and empathetic phone presence
• Strong active-listening skills and ability to ask clarifying questions
• Proficiency in a Microsoft Windows environment and accurate typing skills
• Ability to work nights, weekends and holidays
• Prior customer service experience is a plus, but not required

The compensation for this position is $20 per hour with perfect attendance and $18 per hour without. Perfect attendance is defined as being on time for your shift, returning on time from breaks and completing your full assigned shift.

• Employee Stock Ownership
• Medical, Dental and Vision benefits
• Paid Vacation
• 401K with company matching
• Life insurance
• Legal Assistance

We are hiring for full-time shifts (40 hours per week):

• 10:00 PM - 7:00 AM, Tuesday/Wednesday Off
• 11:00 PM - 6:00 AM, Tuesday/Wednesday/Thursday Off

Please note that availability to work either Saturday or Sunday each week is required. Training will last approximately three weeks, Monday–Friday 8:00am–5:00pm. After training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don t miss out on this opportunity – Apply Today!

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