Service Planner

The Service Planner position is responsible for scheduling service for our customers through the coordination of the field service engineers’ schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization.

• Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.
• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
• Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content

• 3+ years customer service or planning experience preferred
• Experience with Service Max, Sales Force, SAP or other ERP/planning tool preferred.
• Attention to detail and ability to perform with a high degree of accuracy.
• Proficient in MS Office programs - Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and respond quickly to changes in job priorities
• Strong organizational skills
• Interpersonal skills required in interactions with internal and external customers
• Ability to work independently to meet objectives and work through issues to resolution in a timely manner
• Problem solving mindset with ability to identify improvement opportunities
• Ability to work all shift times, as needed

• Bachelor’s degree preferred or equivalent in work experience.

• Must be able to be flexible with working hours
  - Schedule may vary based on zone coverages
  - Schedules may require weekends and can vary anywhere between 7AM - 8PM for 8 hours.
• This will be based on business needs.
• Must have strong communication skills- this is imperative

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

The pay range for this role is $22-25/hour.

For this project, you’ll be contracted via a Randstad company as a temporary worker/contractor and placed at our Client.

As a contractor, you'll enjoy cutting-edge challenges and unexpected experiences that make you a more in-demand professional.

Randstad is an equal opportunities employer and does not discriminate against Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact kari.cara