Customer Care Representative

RJ Young is a leading provider of business technology solutions, supporting organizations with innovative products, services, and customer-focused support. We are committed to building lasting relationships through responsive service and a team-first culture.

At RJ Young, we value people who care about customers and each other. We offer a supportive, professional work environment with opportunities to grow, collaborate, and make an impact. RJ Young is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

As a Customer Care Representative, you’ll be on the front lines of our customer experience. You’ll assist customers by answering questions, resolving issues, and coordinating service and supply requests; playing an essential role in maintaining high levels of customer satisfaction.

• Field inbound calls in a professional and courteous manner
• Respond to customer inquiries via phone and email
• Research and identify effective solutions to customer issues
• Enter incoming service and supply requests accurately
• Follow up with customers as needed to ensure resolution
• Collaborate with internal teams to address customer needs
• Perform additional duties as assigned by the Customer Care Manager

• High School Diploma required
• Customer service experience preferred
• Strong verbal and written communication skills
• Active listening and conflict resolution abilities
• Ability to multitask and navigate multiple systems simultaneously
• Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred
• Strong attention to detail and problem-solving skills
• Empathy, adaptability, and the ability to remain calm under pressure
• Ability to sit at a computer for extended periods of time

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

High School or better in N/A.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.