Customer Success Manager

Overview

The CUSTOMER SUCCESS MANAGER (CSM) at Clarus will play a pivotal role in driving our mission to revolutionize patient communication within large Healthcare Systems. Our product, a sophisticated Call Management Solution, is designed to enhance both daytime and after-hours patient interactions. As a CSM, you will be responsible for meeting the needs of new customers during onboarding and throughout their lifetime with Clarus.

Location: On-Site, Tuesday - Friday, 8AM - 6PM

Salary and Compensation: Base pay range $75,000.00/yr - $85,000.00/yr. Additional compensation types include an annual bonus. Salary is DOE.

• Maintain ongoing customer relationships and network with customers to drive adoption and engagement.
• Implement success programs, contribute to sales, onboard and train clients, and minimize churn.
• Serve as a reliable partner from initial onboarding through ongoing engagement throughout the customer lifecycle.
• Work with executives and stakeholders at high-level customers to understand needs and deliver value.
• Provide guidance, support, and solution optimizations to customers.
• Execute a comprehensive Engagement & Communications Strategy to proactively grow customer satisfaction.
• Act as Clarus SME, addressing challenges on work/project management and collaboration; perform periodic customer success reviews; resolve issues with Technical Support; expand Clarus use across accounts.

• Work for a company at the cutting edge of Healthcare Communication Technology and making a difference in Healthcare.
• First-year benefits include 10 PTO days; unlimited time off after the first year.
• Health benefits (Medical/Dental/Vision); 401K Match;
  Insurance.

• Bachelor’s Degree REQUIRED
• 1-3 years of proven experience as a Customer Success Manager or similar role (preferred)
• Strong communication skills and ability to foster relationships, with experience engaging Senior Leadership and healthcare professionals (preferred)
• Technical skills REQUIRED related to the product and tools, including Salesforce and Microsoft Office (emphasis on Excel)
• Ability to engage with customers to build loyalty and ensure long-term retention and satisfaction
• Curiosity, quick learning, and ability to grasp new technology/applications
• High-energy, self-motivated, team player
• Occasional travel up to 30% to customer sites in the United States