Republican Political Representative

Join to apply for the Republican Political Representative (Full-Time & Part-Time) role at Mass Markets

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for call center representatives to support the "Get out the vote" effort. In this role, you will make outbound phone calls on behalf of the Republican party to encourage voting in the 2020 presidential election.

Candidates should be comfortable calling on behalf of the Republican party, have excellent communication skills, be willing to learn, and be highly reliable.

Schedules vary by site and project; we aim to find something suitable for everyone. This is an entry-level position with competitive pay based on experience. Prior contact center experience isn't required, but experience in customer service, technical support, inside sales, or back-office support in a contact center is a plus.

To apply, complete a full application on our careers page, including screening questions and a brief pre-employment test.

This role involves supporting customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly across the country to resolve issues, sell products/services, and provide a top-tier customer experience. You should be confident, engaged, a team player, and bring a positive attitude daily.

• Handle inbound and outbound contacts professionally and courteously
• Listen to and understand customer needs, resolve issues
• Research and coordinate with other departments to resolve issues
• Follow client processes and perform tasks courteously and professionally
• Use systems and technology for account management
• Document and process customer claims accurately
• Follow scripts, policies, and procedures
• Use knowledge bases and training to answer questions
• Maintain confidentiality of information
• Escalate issues appropriately
• Ensure first call resolution through effective problem-solving
• Attend training and review updates regularly
• Adhere to attendance and schedule requirements

Ideal candidates are motivated, energetic, and confident, with a focus on building relationships and delivering excellent service. We provide comprehensive training, so positive, driven applicants are encouraged to apply.

• Must be 18+ years old
• High school diploma or equivalent
• Experience with data entry and computer use
• Fluent in reading and speaking English
• Wired high-speed internet (20
  
  Mbps+)
• Excellent communication skills
• Typing speed of 20+ WPM
• Ability to work scheduled shifts, including training
• Basic knowledge of Microsoft Office
• Familiarity with Windows applications and ability to learn new systems
• Reliable with good attendance
• Problem-solving and troubleshooting skills
• Customer-oriented, empathetic, patient
• Multi-tasking and self-management skills
• Team-oriented and adaptable to change
• Strong interpersonal skills

• 1+ year in customer service, technical support, or sales in a contact center
• Experience with government or federal work

We offer competitive pay, incentives, health benefits, retirement options, paid time off, training, and opportunities for advancement. Our benefits vary by location but aim to support your growth and well-being.

This job is primarily sedentary, requiring long periods of sitting and computer use. Occasional movement and lifting up to 40 pounds may be needed. All employment is contingent on background checks and drug screening, and compliance with legal and company policies.

We are committed to diversity and providing reasonable accommodations for qualified applicants with disabilities, in accordance with the ADA. Our employment practices are merit-based and non-discriminatory.

MCI is a leading provider of industry solutions in customer experience, digital transformation, and business process outsourcing, with multiple global facilities and a diverse portfolio of services and clients.