Customer Support Specialist

Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.

This range is provided by IP Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.12/yr - $20.33/yr

North American Composites (NAC) is one of the four operating companies under IP Corporation, a privately held and family-owned organization that has been a leader in the composites industry for over 60 years. NAC is a national distributor of premium quality raw materials for composites manufacturers, offering unmatched technical expertise, customer service, and logistical support. As part of a stable, growing, and values-driven company, NAC continues to expand its footprint while maintaining a strong focus on supporting our customers across the marine, automotive, construction, industrial, and specialty composites markets.

• Serve as the main contact for customer inquiries via phone, email, and online channels.
• Process customer orders accurately and in a timely manner through our internal systems.
• Provide product information, pricing, lead times, and delivery updates.
• Coordinate with sales, supply chain, warehouse, and logistics teams to resolve issues and ensure on-time delivery.
• Assist customers with returns, credits, and order adjustments as needed.
• Maintain accurate customer account information and documentation.
• Proactively identify and communicate potential service disruptions or opportunities for improvement.
• Build strong relationships with customers through professional, friendly, and solution-focused communication.
• Support various administrative tasks and reporting as required.

• 2+ years of customer service, order entry, inside sales support, or administrative support experience (manufacturing or distribution preferred).
• Strong communication and relationship-building skills.
• High attention to detail with the ability to multitask in a fast-paced environment.
• Experience working in ERP/CRM systems (SAP, Oracle, or similar is a plus).
• Ability to problem-solve and collaborate with cross-functional teams.
• Positive attitude, strong work ethic, and commitment to providing exceptional customer service.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• High school diploma required; associate or bachelor’s degree preferred.

• Positive, challenging, and supportive work environment.
• Competitive benefits, including dental, vision, generous PTO, 401(k) with company match, and more.
• A stable, privately-held company with over 60 years of no layoffs and continuous growth.
• Freedom to innovate, contribute ideas, and make a meaningful impact on a team that values people.
• Opportunities for growth within NAC and across IP Corporation’s four operating companies.

Entry level

Full-time

Other

Chemical Manufacturing