Key Account Manager

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Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position is based in Nashville, TN, and falls under our Corpay line of business. You will serve as the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution for your assigned accounts. Your role involves assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services.

You will be managing a portfolio of customers, understanding, and resolving issues related to the products and services they utilize. You will report directly to the Account Manager supervisor and collaborate with various departments regularly.

As a Key Account Manager, you will work in a hybrid environment. CORPAY will support your success by providing:

• Assigned workspace in Nashville, TN
• Company-issued equipment
• Formal, hands-on training

The responsibilities include:

• Acting as the main liaison for assigned clients, providing responsive account support, problem resolution, and data analysis
• Handling inbound communication from clients professionally and urgently
• Developing and implementing strategic growth plans for your clients
• Leading regular check-ins and scheduled calls to review performance and provide training
• Making recommendations or advocating on behalf of the customer
• Anticipating client needs and proactively presenting solutions
• Monitoring service levels through client feedback and identifying improvement opportunities
• Collaborating with internal departments to resolve client issues efficiently
• Identifying potential development opportunities with sales or leadership
• Ensuring client retention and satisfaction through engagement and high-quality service
• Managing time and resources to meet productivity goals
• Troubleshooting client issues and coordinating resolution
• Continuously developing professionally and leveraging internal tools
• Promoting operational excellence and participating in new tools and procedures development

• Minimum 4 years of call center or customer service experience
• Experience in account management or client-facing roles preferred
• Ability to manage a high-volume client base with personalized service
• High School diploma or GED required;
  Bachelor's preferred
• Proficiency in Microsoft Office;
  Salesforce familiarity is a plus
• Strong communication, problem-solving, and organizational skills
• Superior customer service skills and quick issue resolution ability
• Proactive and self-directed in managing priorities

• Medical, Dental & Vision benefits from the first month
• Automatic enrollment into 401k (eligibility required)
• Virtual fitness classes
• Robust PTO including holidays, vacation, sick, personal, and volunteer time
• Employee discounts on various services
• Support for local and national philanthropic organizations
• Fun company culture with contests and prizes

Corpay is committed to equal employment opportunity without regard to race, gender, religion, or other protected groups. Reasonable accommodations are available during the application and interview process.

For more information, see our EEO and Pay Transparency policies.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development

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