Product Manager, Fleet Portal

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Sales, Marketing & Product Management

Product leader will drive Fleet Care Customer Portal initiatives, applying a digital layer to Bridgestone products and services to facilitate ease of use and support for internal, customer, and third-party integrators. Aligned to the Digital Experience North Star, the fleet portal vision is designed to provide a seamlessly integrated and frictionless commercial fleet management experience.

• Portal:
  Create an enterprise front-end experience, seamless login (SSO) across all major Bridgestone and participating third-party entities and platforms.
• Design and User
  
  Experience:
  
  collaborate with digital marketing teams to enable an enterprise “Bridgestone” experience.
• System Integration:
  Connect seamlessly with fleet dispatch systems, dealer POS, and procurement systems to streamline operations. API and webhook catalog, internal and third-party integrations, including fleet management systems (FMS).
• Data and Insights:
  Render dashboards that facilitate data-driven decision-making and substantiate enterprise value creation across multiple platforms.
• Service Event Management:
  Render user interface and dashboard that facilitates real-time service scheduling and reporting for routine and emergency tire services.
• Streamline billing processes, making it easier to reconcile and resolve invoices.
• Drive fleet service compliance and performance monitoring to support network SLAs.

Activities

• Leads product lifecycle activities, including vision, strategy, and roadmap.
• Serves as liaison between customers, business, technical and design teams, leading cross-functional initiatives and managing task, blockers, and dependencies.
• Gathers stakeholder and customer needs and translates into clear product requirements and business cases.
• Manages Product Owner(s) and engagements with internal and external development partner (vendor management) to ensure timely and quality product delivery.
• Develops and maintains a curated product backlog that maximizes value and aligns with product vision, strategy, and internal and external customer needs.
• Responsible for driving items through development funnel and stage gate management, ensuring governance measures and control changes are adhered to in the delivery cycle.
• Escalates questions/concerns/delays to stakeholders for resolution.
• Tracks and manages implementations, change requests, and release schedules.
• Supports sales, customer success, and operation leads on customer initiatives, including discovery, delivery, and on-boarding cycles.
• Communicates and updates stakeholders on product goals, backlog status, and release schedules.

• Undergraduate degree in business or related field; MBA Preferred.
• 10+ Years of professional experience, with emphasis on Product Management / Project Management for software and / or subscription products.
• Experience with software solutions for automotive and/or commercial fleets a plus
• Experience leading product activities with onshore and offshore technical resources.
• People leader with demonstrated success leading complex cross-functional teams, comprised of diverse internal and third-party party groups.
• Proficient with financial analysis; able to drive a business case exercise in partnership with finance to drive investment decisions across innovation framework (stage gate).
• Exceptional communication skills; comfortable developing content and driving discussions and customer engagements with technical and business…