ACES Process Specialist, ACES ( Customer Excellence System; BR Ops

Sr. Continuous Improvement - Last Mile ACES, ACES (Amazon Customer Excellence System)   Ops

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers every day.

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts at our Delivery Stations (DS)
• Leading Continuous Improvement initiatives
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
• Make sure that we are always delivering the best possible service to our customers

You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:

• Station Ops
• Last Mile team/Delivery Service Providers (DSP)
• Learning
• Finance
• HR
• Loss Prevention

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in an operational role
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience in program or project management
- Speak, write, and read fluently in English

- Master s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Six Sigma White Belt, or experience in design review process to incorporate electrical, mechanical, automation controls solutions to drive equipment reliability and standards

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