Sr. Manager, Client Solutions

overview

senior manager, client solutions, retail portfolio

we are seeking a senior manager with deep expertise in asurion’s solutions and exceptional storytelling and client-presentation capabilities to lead product strategy for our retail portfolio. This role offers the opportunity to grow existing client relationships while partnering closely with business development to support new client acquisition. The senior manager will work cross-functionally with business development, retail client services, program management, marketing, product, customer solutions, cpm, pricing, and legal teams to identify market needs, recommend and sell solutions, and define pricing strategies that create value for both asurion and our clients.

This role will also partner closely with account teams to lead client sell-in efforts, including executive-level presentations and relationship-building with key client stakeholders.

• develop product strategy for retail portfolio and secure internal leadership and client alignment
• identify new product opportunities using industry trends, consumer needs and client needs across segments
• identify product evolution opportunities using in-market performance data, customer input and client feedback and align with product teams on enhancements and timing
• partner with cross-functional teams in developing business case, go-to-market approach and sell-in material for new solutions
• lead in-person client visits including determining content, key messages and presenters
• lead pricing efforts with the pricing team and present recommendations to clients

• bachelor's degree required
• 5-7 years’ experience in one of the following areas: client solutions, client services, product development, product marketing
• ability to use consultative sales practices to influence client decisions
• experience creating and evolving product roadmaps and presenting recommendations to executive leadership and to clients
• retail industry experience strongly preferred
• strong team-player with proven ability to work effectively with and influence internal colleagues from all business functions
• strong business acumen and financial skills
• strong executive presence - experience and comfort working with c-level executives
• intermediate computer skills including ms office required
• 10%
  -20% travel required

note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice.

asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

this policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.