Office Assistant

Location:

Nashville, TN

Schedule:

Monday–Friday, 8:00 am – 5:00 pm
Job Type: Full-time, onsite
Pay: $20–$22 per hour, paid bi-weekly

• Medical, dental, and vision insurance
• 401(k) with additional benefit options
• Short- and long-term disability
• Opportunity for pay increases and internal advancement

Our client is a well-established Nashville-based telecommunications services company that supports two-way radio and communication systems for private networks across industries such as healthcare, construction, engineering, municipal services, events, and more. The company has been operating for decades and is known throughout Middle Tennessee for its strong reputation, reliable service, and close-knit team environment. The office is small to mid-sized, collaborative, and customer-focused.

We are seeking a friendly, reliable, and organized Office Assistant / Customer Service Representative to support daily office operations and serve as a primary point of contact for customers and visitors. This role is ideal for someone who enjoys working with people, staying organized, and supporting a service-based team in a professional office setting. This position reports to the Office Manager and plays an important role in customer communication, scheduling, and administrative support.

• Greet visitors and ensure a welcoming, professional first impression
• Answer, screen, and route incoming phone calls
• Respond to customer inquiries by phone and email
• Schedule service appointments and act as a point of contact between customers and the service team
• Provide customers with updates related to scheduled service projects
• Process customer payments over the phone
• Receive, sort, and distribute mail and deliveries
• Maintain a clean and organized front office and reception area
• Place office and supply orders as needed
• Prepare conference rooms for meetings, including picking up lunch when required
• Assist with basic administrative tasks such as data entry, filing, scanning, and copying
• Support light social media and marketing tasks as needed

• High school diploma or equivalent
• Strong verbal and written communication skills
• Professional demeanor and customer-focused attitude
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with Microsoft Word, Excel, and Outlook
• Dependable attendance and punctuality are required

• Previous experience in an office, front desk, or customer service role
• Familiarity with general office equipment such as printers and scanners

This role is a great fit for someone looking to grow within a stable company, learn the telecommunications service industry, and be part of a supportive team that values reliability, professionalism, and strong customer relationships.