ABA Scheduling Specialist

The ABA Scheduling Specialist will work under the direction of the President/Clinical Director and Scheduling Coordinator. This role requires strong organizational skills, attention to detail, and motivation to support company growth and ensure high-quality services for clients. The specialist will be responsible for coordinating therapy schedules and ensuring optimal utilization of client hours and staff availability.

Responsibilities:

• Monitor and help manage the scheduling inbox for same day schedule changes; update all one time changes accurately in Central Reach.
• Conduct weekly audits of Central Reach to ensure all client and staff labels, availability, and our map are accurate and up to date.
• Coordinate and manage all make-up sessions and pick-up hours, ensuring missed services are recovered and delivered within the authorization.
• Proactively monitor under-scheduled clients and identify opportunities to add sessions in order to maximize authorized service hours and maintain treatment consistency.
• Communicate regularly with Scheduling Coordinators and other relevant departments to ensure consistency and quality assurance.
• Provide front office support by assisting with incoming phone calls, routing scheduling requests, and addressing urgent client or staff needs in a timely and professional manner.

Candidate Requirements:

• Must be available between 8:00 AM – 6:00 PM CST (United States Central Standard Time).
• Healthcare scheduling background preferred (ABA experience highly preferred).
• Experience using Central Reach preferred.
• Strong organizational and communication skills.
• Ability to work independently and in collaboration with a remote team.