Part Time Office Assistant

Position

Position Type:
Part-time, Hourly, Nonexempt

Schedule:

Evenings and weekends

The Office Assistant is the first point of contact for clients, vendors, and visitors. The Office Assistant will ensure a positive first impression and overall experience by extending a warm welcome to all clients, vendors, and visitors, and connecting them with the desired services and information.

• Provide exceptional customer service by greeting all clients and visitors warmly and professionally, directing them to studios, lockers, or other areas as needed
• Answer phone calls, emails, and walk-in inquiries in a timely and accurate manner
• Schedule rehearsal bookings and updates using our studio software, obtaining key intake information and signed agreements and introducing clients to audio engineers upon booking
• Sign for packages, maintain delivery records, and deliver packages to client lockers as needed
• Accept internal mail, sign for packages, maintain delivery records as needed
• Help coordinate extended or complex parking arrangements
• Manage inventory of office supplies and consumables
• Keep the reception and common areas tidy
• Resolve routine service issues, escalate complex or high-level service issues to the Business Manager or appropriate department
• Assist the Office and Business Manager with administrative tasks and support the team as needed
• Assist with opening and closing procedures, evening and weekend coverage only as needed

• Previous experience in customer service, reception, or administrative role preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable using scheduling software and basic office tools
• Flexibility to work evenings and weekends as needed

• A passion for live entertainment
• Strong ability to work with people and form relationships
• Open to continuous learning in a dynamic environment, willingness to pivot as business needs shift

Ability to remain calm in difficult and/or complex situations and maintain an action oriented, problem-solving mindset

• Demonstrate pride and ownership in your work

• Frequent moving and lifting boxes, supplies, and packages of 30-40 lbs.
• Frequent walking throughout campus but may remain stationary for long periods of time
• Frequent use of manual dexterity to type, access files, and handle supplies
• Occasional exposure to loud music, fog, or lasers

In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible. Every employee shares responsibility for health and safety within this company;

failure to do so could result in disciplinary action up to and including termination. The employee is also expected to perform other duties and functions, assisting coworkers as needed.

We value diversity and are committed to creating an inclusive environment for all employees.

All employment offers are contingent upon successful completion of a background check and I-9 employment eligibility verification.