Child Support Supervisor II - Establishment Unit

Primary Purpose of Organizational Unit

The Child Support Unit is responsible for locating absent parents, establishing paternity and/or support orders, enforcing compliance with existing orders and collecting and distribution of child support. The Unit is also responsible for reviewing existing orders every three years and taking action for modification, if appropriate. This position has overall responsibility for the establishment and interstate section of child support unit.

Provide supervision to a staff of 10, which includes six agents (four Establishment Agents & two Interstate Agents), one Processing Assistant-IV, two Office Assistant-IVs and one Office Assistant-III (Receptionist). Position requires considerable guidance to staff in locating absent parents, establishing paternity and child support orders and for reviewing and modifying existing orders when appropriate. Employee coordinates work flow operations, assigns cases, is responsible for staff training, monitoring of cases, resolves problems and ensures that quality services are provided.

The Supervisor will coordinate with the Enforcement Supervisor, Program Manager and Deputy Director for the purpose of meeting the Child Support Enforcement (CSE) Unit's goals and objectives, maintaining the morale of staff and establishing policy and procedures. This position assumes day to day responsibility for the Establishment Section of the Child Support Unit and reports to the Program Manager. This position will also coordinate with Enforcement Supervisor for overall planning organizing, directing and evaluating the local IVD Program in addition to overseeing that the goals, policies and procedures needed to ensure that both federal and state laws and state policy governing the Child Support Program are met.

This position will also coordinate with the eligibility units, local judicial and law enforcement systems to maintain an effective program. Employee acts as a liaison between the community and the local and state child support agencies.

This position is a full-time position and the standard work week is 8:00 am – 5:00 pm Monday – Friday (40 hours). Flexibility and/or overtime may be required due to court schedules and workload demands. In the event that it becomes necessary to work beyond the regularly scheduled, compensatory time is given.

This position was directly supervised by the DSS Director. In August 2023, position was assigned under the supervision of the Economic Services Program Manager.

ESSENTIAL DUTIES —

• Operational Responsibilities (60%):
  Planning, establish goals/objectives, review regulations/policy/statutes, develop work standards and unit policy, assess unit needs, interpret manuals and statutes, communicate with community, and participate in management decisions. Coordinate with Enforcement Supervisor for policy changes; schedule visits; assist supervises with prioritizing deadlines; prepare unit meeting agendas; provide input on staffing, equipment and training; provide statistics for budget requests; assist in interviewing and hiring;
  
  counsel or discipline staff as needed; supervise work assignments, adjust unit priorities, and coordinate with other units and agencies to ensure effective service delivery.
• Organizes and directs work: periodically reviews job assignments, redefines responsibilities as policy/needs change, sets priorities, develops forms/training materials, sets time standards, and coordinates with Income Maintenance Director, Eligibility Supervisors, IV-D Attorney, Clerk of Court, and Enforcement Supervisor to integrate IV-D processes.
• Interacts with judicial, law enforcement, and community systems to ensure program success; acts as liaison among agencies and the public; monitor and respond to court and legal needs; oversee Foster Care referrals and related reporting.
• Monitors caseloads and staff skills; evaluates performance and implements changes to maintain smooth operations; evaluates and reports on unit activities for budgeting and policy updates.

c. Financial…