Information Technology Support Specialist

We are seeking a proactive and technically skilled Onsite IT Support Specialist to support one of our clients' plants, including floor operations. This role is critical in ensuring the smooth day-to-day functionality of our hardware and application systems. You will be the primary onsite contact for troubleshooting hardware issues and providing desktop support, while collaborating remotely with our lead developer and contracted IT team for backend and application-related issues.

Candidates should have a good aptitude for independent problem solving. We are an extremely fast-growing company that faces the problems of a start-up, so everyone does a bit of everything. Ability to stay organized and work meticulously is high on our list of important attributes.

• Hardware Support
• Troubleshoot, maintain, and service shop floor hardware, including label printers, tablets, and barcode scanners.
• Ensure all devices are operational and minimize downtime on the shop floor.
• Application Support
• Act as the onsite liaison for our custom IMS (Inventory Management System) application.
• When backend errors occur, work with the remote developer to diagnose and resolve issues.
• Perform basic application troubleshooting and elevate complex issues as needed.
• Desktop & Network Support
• PC troubleshooting and maintenance.
• VPN connectivity support.
• Coordination with the contracted IT team for advanced network or infrastructure issues.
• Documentation & Communication
• Maintain clear records of issues, resolutions, and hardware inventory.
• Communicate effectively with remote teams and onsite staff to ensure timely resolution of problems.

• High School Diploma or GED required
• 4+ years IT support experience, including network servers support
• Strong troubleshooting skills for hardware (printers, scanners, tablets) and Windows-based PCs.
• Familiarity with VPN setup and troubleshooting.
• Excellent communication skills for remote collaboration.
• Ability to work independently and prioritize tasks in a fast-paced environment.

• Bachelor’s degree is preferred
• Technical support in a manufacturing environment experience preferred
• Experience with Zebra printers and barcode scanning devices.
• Basic understanding of web-based applications and backend error troubleshooting.
• Experience with Microsoft and Office
  365 applications including Power Apps, Power Automate, Sharepoint.
• Willingness to learn new skillsets, applications and processes.