Guest Service Agent Front Desk; PM​/Overnight - Bankers Alley Hotel, Tapestry Collection

Overview

“Own the Night at Bankers Alley—Where Every Stay Begins With You.” Tucked into the heart of downtown Nashville, Bankers Alley blends boutique charm with a warm, modern Southern feel. Our team delivers polished, personable service—day or night. As the Night Auditor, you are the calm, confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps.

As the Overnight Front Desk, you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately.

Your responsibilities include:

• Welcome and check in late-night guests with genuine hospitality
• Assist with inquiries, reservations, and overnight guest needs
• Monitor the lobby atmosphere and maintain a sense of safety and comfort
• Balance daily revenue, verify transactions, and complete end-of-day reports
• Reconcile front-office accounts and prepare information for management
• Assist with overnight tasks such as light cleaning/organization and property walkthroughs
• Ensure front desk standards are upheld during night hours
• Communicate any overnight issues or guest needs to day-shift leaders
• Uphold the Bankers Alley standard of service, professionalism, and warmth

Shift pattern: 11A-7P and 3P-11P with a flexible shift to work weekends.

Rate of pay starts at $19.00 per hour

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to educational credentials through Guild Education (degrees and professional certifications*)
• 401K plan and company match
• Hilton Shares: employee stock purchase program (ESPP) – 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leaders in our industry and communities
• Teamwork – team players in everything we do
• Ownership – owners of actions and decisions
• Now – operate with urgency and discipline

Key attributes:
Quality, Productivity, Dependability, Customer Focus, Adaptability

Hilton is the leading global hospitality company spanning the lodging sector, offering exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us to create remarkable experiences every day. Our Team Members are at the heart of it all.

The Bankers Alley Hotel, Tapestry Collection by Hilton

Full-time

Tapestry Collection by Hilton

Guest Services, Operations, and Front Office