Maintenance Supervisor II - Family & Children's Medicaid

Overview

Position supervises unit of 16 Income Maintenance Caseworkers. FCMA and NC Fast experience required. Strong computer, organizational, work ethics and time management skills required.

The primary purpose of the Family and Children’s Medicaid Supervisor is to administer the Family and Children’s Medicaid Program for Nash County according to federal, state and county guidelines as well as the Alexander vs. Flaherty Exit court order. This unit is responsible for taking and processing applications and re-determining eligibility on a day-to-day basis. The unit must adhere to all guidelines as well as to ensure accuracy of eligibility and continued updating policy, records, job aids and NC Fast System.

The primary purpose of this position is to provide, in a professional and responsible manner, the administrative, technical and supportive supervision to 18 Income Maintenance Caseworker II’s, 1 Income Maintenance Caseworker I and 2 Income Maintenance Caseworker III’s (Lead Worker). 15 of the 24 Income Maintenance Caseworker II’s have ongoing caseloads of approximately 1000 to 1200 each. The other 8 remaining Income Maintenance Caseworker II’s are responsible for all application intakes and processing whether face-to-face, Epass, online, mail-in/drop offs etc.

These total 26 staff are split between 2 Supervisor II’s with 1 having 10 staff and the other having 16 staff. All caseworkers under this Supervisor are responsible for determining eligibility and case maintenance for the Family and Children’s Medicaid Program for Nash County. This program’s positions are all located at the Department of Social Services. This position is responsible for interpreting and understanding policy and regulations for the MAF (Medicaid for Families), MIC (Medicaid for Infants and Children), MXP (Adult Medicaid Expansion), MPW (Medicaid for Pregnant Women), NCHC (North Carolina Health Choice), IAS and HSF (Foster Care and Adopted Children), BCCM (Breast and Cervical Cancer), FPP (Family Planning Program, ANB (Automatic Newborns), TMA (Transitional Medicaid – income disregarded when certain criteria are met) and all SSI eligible children (age 19 and under) and ensuring the Program is understood and administered correctly by caseworkers and within the NC Fast System.

This position is also responsible for Outreach for Family and Children’s Medicaid, which may include informational meetings or speaking to community groups or organizations. This position involves decision making on difficult cases, as well as reviewing cases to determine accuracy of benefits to avoid costly errors or sanctions to the county resulting in county charge backs. This position is responsible for development and maintenance of a training plan for both Family and Children’s Medicaid policy, as well as function and processes within the NC Fast system for new staff and seasoned staff also.

This position is responsible for ensuring that the unit’s caseworkers complete required administrative paperwork and all reports timely. This position must also complete an employee’s annual evaluation, which may include corrective actions for a marginal employee. In case of a man made or natural disaster, this worker would be responsible for operation of an emergency disaster shelter and/or perform other duties as assigned by the Income Maintenance Administrator, Deputy Director or Director.