Grant Per- Diem Case Manager

Position:
Veteran Grant Per-Diem Case Manager

Department:
Veteran Services

Reports to:

GPD Program Manager

Pay Status:
Hourly

Location:

1
- Manchester, NH

Location:

1
- Nashua, NH

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed GPD Case Manager to help further our mission.

The GPD Case Manager is responsible for delivering trauma-informed, Veteran-centered case management services that promote self-sufficiency and long-term housing stability. This position ensures compliance with VA GPD program requirements, maintains accurate documentation, and supports Veterans through individualized service planning, referrals, and ongoing follow-up.

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force.

We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include:
Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

• Provide comprehensive, strengths-based case management to Veterans enrolled in the GPD program.
• Conduct intake assessments, evaluations, and housing barriers assessments in accordance with VA and agency standards.
• Develop, implement, and regularly update individualized service plans in collaboration with Veterans.
• Coordinate and facilitate referrals to internal and external resources, including VA medical services, behavioral health, substance use treatment, employment, benefits, and community supports.
• Support Veterans in securing and maintaining permanent housing, including coordination with housing providers and participation in case conferencing.
• Maintain regular contact with Veterans through scheduled meetings, home visits (as applicable), and follow-up appointments.
• Conduct daily safety checks and ensure accurate uploads of Daily Sign-In Sheets.
• Accurately document all client interactions, services, and outcomes in required data systems (e.g., HMIS, VA systems) in a timely manner.
• Ensure compliance with VA GPD regulations, grant requirements, and agency policies.
• Participate in multidisciplinary team meetings, case reviews, and community-based Veteran service coordination meetings.
• Advocate on behalf of Veterans to reduce barriers to housing, healthcare, and benefits.
• Assist with program reporting, audits, monitoring visits, and quality assurance activities as needed.
• Maintain confidentiality and comply with HIPAA, VA, and agency privacy standards at all times.
• Perform other related duties as assigned.

• Associate's degree in Social Work, Human Services, Psychology, or a related field (or equivalent combination of education and experience).
• Minimum of one (1) year of experience working with individuals experiencing homelessness, Veterans, or vulnerable populations.
• Knowledge of Veteran services, VA systems, and community resources strongly preferred.
• Strong organizational, documentation, and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Excellent interpersonal, communication, and advocacy skills.

• Veteran-centered and trauma-informed approach
• Cultural humility and respect for diversity
• Professional boundaries and ethical practice
• Collaboration and teamwork
• Problem-solving and critical thinking

• Earn our clients' trust.
• Build long-term relationships.
• Give Clients the best possible experience to make them feel like they're coming to a place they belong.
• Provide the best quality of service.
• Treat every Client with dignity and respect with each encounter.
• You will prioritize communication from any Harbor Care employee seeking help for a client.

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and…