Customer Success Specialist

Overview

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

Apply now and make our success story yours too!

Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to ensure quality and timely delivery of services and products. This position has a strong focus on key account customers, requiring excellent communication, coordination, and prioritization skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

None.

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability, and back orders.
• Successfully meet the departmental KPIs and Quality objectives.
• Efficiently process requests for credit and return goods authorizations from customers.
• Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
• Communication both verbal and written in a positive and supportive manner to both external and internal customers.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
• Verify special contract pricing is approved and loaded into system accurately.
• Act as primary point of contact for designated key accounts, ensuring consistent follow-up, proactive communication, and timely issue resolution.
• Utilize advanced Microsoft Excel skills for order tracking, reporting, and analysis.

Tasks require walking, sitting, bending, reaching, and mobility. Work requires computer skills (word processing, spreadsheet, and data-entry via ERP system), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief – which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and…