Director of Strategic Programs & Business Operations

Overview

We are seeking a seasoned, people-oriented leader for the role of Director of Strategic Programs and Business Operations
. You will function as a key executive partner, leading a dedicated team while influencing and enabling results across the broader organization. This is a true management role: you will build, scale, and lead high-performing teams; delegate effectively to get complex work done through others; drive accountability at all levels; and invest in mentoring and developing your direct reports and emerging talent.

You will bridge strategy and execution, advising on priorities, optimizing operations, and ensuring alignment with OCI s vision while fostering organizational health, culture, and growth in a dynamic, high-stakes cloud environment.

• Operational Excellence & Rhythm of the Business — Plan, manage, and oversee team activities providing end-to-end operational support (process improvement, data analytics, infrastructure/tool ownership, compliance). Establish and drive the cadence of reviews, leadership meetings, strategy sessions, and holistic improvements in organizational effectiveness, efficiency, employee engagement, and communications.
• Team Leadership & Development — Build, hire, scale, and lead a high-performing operational support team; attract top talent, provide ongoing coaching/mentoring, conduct performance evaluations, and create individualized development plans to grow team members into future leaders. Foster a culture of ownership, continuous learning, and professional advancement within your function.
• Getting Work Done Through Others — Delegate strategically across your team and cross-functional partners (engineering, finance, HR, recruiting, legal, service delivery); hold leaders and contributors accountable for results; influence without direct authority in matrixed settings to drive execution, remove blockers, and deliver on business outcomes.
• Strategic Advisory & Organizational Building — Advise the senior executive leadership (VP+) on initiative prioritization, resource allocation, investment areas, and cross-functional integration to maximize impact on user experience and growth. Identify and champion efforts to build organizational capabilities, scale processes, and align short- and long-term strategies with OCI s mission.
• Process Optimization & Issue Resolution — Lead continuous improvement initiatives using data-driven insights; dive deep into critical experiential/technical issues; proactively redefine processes through your team to eliminate obstacles and enable success in fast-paced cloud computing.
• People, Culture & Organizational Health — Partner closely with VP, HR, and leadership to analyze employee feedback (e.g. surveys), develop and execute strategies for morale, engagement, and culture enhancement; champion fun events, DEI efforts, and a supportive environment. Build cross-org relationships rooted in empathy and trust to facilitate broader success.
• Talent Acquisition & Onboarding — Elevate partnerships with Recruiting to attract world-class talent; accelerate hiring pipelines; hold managers accountable for positive onboarding and integration experiences.
• Budget & Resource Stewardship — Actively manage CAPEX/OPEX budgets; optimize resource application across initiatives to support scalable growth.
• Communications & Stakeholder Influence — Define and manage executive-level communications (narratives, staff engagements, press/customer interactions); cultivate influential relationships to drive alignment and results.

Required:
10+ years of progressive leadership experience in technical/strategic operations, program management, or Chief of Staff roles in cloud, SaaS, or enterprise tech environments, including 5+ years directly managing and developing teams.

• Proven track record of building and scaling organizations, mentoring direct reports, and achieving results through others in matrixed, high-growth settings.
• Expertise in process improvement (Lean/Six Sigma), data analytics, and strategic planning/execution.
• Exceptional leadership presence: coaching/mentoring skills, ability to inspire teams, influence…