Technical Support Engineer

Overview

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Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

Apply now and make our success story yours too!

The Technical Support Engineer will provide technical expertise for vacuum solutions. This pre- and post-sales support is provided to field service engineers, service technicians, sales engineers, in-house sales, and company customers who are diagnosing, troubleshooting, testing, and repairing complex electro/mechanical equipment. This is not an IT position.

Essential duties and responsibilities include the following. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.
• Knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
• The work within the Service Center requires general mechanical and electrical aptitude. The person must also be able to follow repair instructions and testing techniques.
• The ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.
• Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
• May be involved in customer installation and training; diagnose failure modes of failed products and compose failure analysis reports.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy.

Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Requires a BS degree or equivalent…