More jobs:
Desktop Support Tech
Job in
Nashua, Hillsborough County, New Hampshire, 03060, USA
Listed on 2026-03-04
Listing for:
Trispoke Managed Services Pvt Ltd
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
- Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
- Win 11 upgrades and deploy of new replacement machines.
- Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
- Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
- Assists with computer studies, projects, and implementation of policies throughout area of assignment.
- Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
- Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
- Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
- Performs new computer configuration and coordinates the workstation upgrade/replacement process.
- Participates in the deployment of new software platforms.
- Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
- Verify with the customer that the problem has been resolved and close case.
- Will need to be trained and have the ability to support Tier-1 (Service Desk) during needed Surge hours and demands.
- Experience with M365 / O365 migrations is a hard requirement.
- Experience with MDM is required.
- We prefer Intune, but please specify if they have used something else. Working knowledge of computer hardware, software, and terminology.
- BASIC problem-solving skills. Must have good communication skills. Good organizational skills.
Required:
- Working knowledge of Service Now Ticketing system a plus.
- Working knowledge of Palo Alto VPN application as it relates to desktop support.
- 4 years with HS Diploma 2 years with associate's degree or Tech School Certificate
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×