Information Technology Support Specialist

Benefits

• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description
Northeast Paving, a division of Vinci Construction USA, is seeking an IT Support Specialist I for the Technology Team in Nashua, NH. The role involves providing end‑user desktop support both remotely and in‑person, handling Tier 1‑2 support tickets, and working on technology implementation projects.

• Create, review and triage support Tier 1‑2 tickets on a timely basis
• Project work related to the implementation of new technology tools
• Provide end‑user desktop support via remote tools or in‑person visits
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly
• Install and configure new computers, monitors, and printers
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review/design, and general best practices
• Create clear, concise process and system diagrams and other supporting documentation
• Coordinate with vendors to execute software and firmware upgrades
• Attend meetings as required and provide regular and accurate status information to project participants/department leadership, following management guidance and adherence to policies
• Assist with other projects and tasks as required
• Identify issues requiring escalated support and route to the appropriate team or leadership
• Identify recurring or unique issues, develop solutions, and verify successful implementation
• Document and/or update documentation for identified issues, solutions, and procedures
• Train and/or mentor junior team members, sharing knowledge and best practices
• Actively participate in team meetings and feedback sessions

General

To perform this job successfully, an individual must be able to perform each key duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years of technical experience working with hardware/software
• Bachelor’s degree or equivalent experience
• Experience working in Windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational, and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on‑call schedule
• Able to work both independently and effectively with remote team members as necessary

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform key duties
• Lifting and transporting of moderately heavy objects (40 lbs)
• Drive to locations to assist users or deploy systems as needed

• Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required
• Noise level in the office work environment is normal

• Assess work environment for possible hazards and ensure training is adequate to the task
• Has proper personal protective equipment and tools, and uses them appropriately for the given task
• Speaks up if seeing an unsafe act
• Identifies and turns in near‑miss reports
• Asks for help, when needed, to perform tasks safely
• Considers if there is a safer way to perform work and communicates

We support a Drug‑Free Workplace.

EEO AA M/F/Vet/Disability are encouraged to apply.