Human Resources Director

Overview

• Design and lead initiatives that make Pressed Café the best place to work.
• Foster a culture of connection, growth, and internal hospitality.
• Champion transparency and two-way communication across all teams.
• Use feedback and surveys to continuously improve the employee experience.
• Build systems to recruit, train, and develop high-performing teams.
• Identify and grow future leaders within the organization.
• Support managers with tools for coaching, accountability, and performance management.
• Partner with leadership on organizational planning and change initiatives.
• Ensure employees feel informed, engaged, and included in company decisions.
• Lead annual compensation reviews and benefit strategy.
• Ensure pay and benefits are competitive, sustainable, and aligned with our values.
• Manage vendor relationships and hold partners accountable for service delivery.

• Oversee payroll accuracy, compliance, and timeliness.
• Optimize HRIS systems and ensure teams are trained and supported.

• Resolve employee concerns with empathy and professionalism.
• Train managers in communication, conflict resolution, and feedback.
• Lead safety strategy in partnership with operations to reduce incidents and promote a safe work environment.

• Maintain and update HR policies and handbooks.
• Ensure compliance with employment laws and reporting requirements.
• Manage labor-related risk in partnership with legal counsel and insurers.

• 10+ years of progressive HR experience, ideally in multi-unit restaurant, hospitality, or retail environments.
• Strong knowledge of employment law, compliance, and workers’ compensation.
• Proven success in employee relations, conflict resolution, and team development.
• Experience implementing HR programs in diverse and bilingual environments.
• Excellent communication, project management, and leadership skills.
• Strategic mindset with a hands-on approach—comfortable in both the boardroom and the breakroom.
• Tech-savvy and data-driven, with experience in HRIS, ATS, LMS, and project management tools.
• Bilingual in Spanish strongly preferred.
• SHRM or similar HR certification preferred.
• Ability to travel to locations across NH and MA.