Program Manager – Veterans - Grant Per Diem Program; GPD

The Job

Position:
Program Manager – Veterans - Grant Per Diem Program (GPD)

Department:
Housing – Veterans Services

Reports to:

Director of Veterans Services

Pay Status:
Full-time

Schedule:

Onsite 8:30 – 4:30 with the ability to flex hours (evenings and weekends) as needed

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Program Manager- to help further our mission.

The Job:

Harbor Care seeks a Program Manager to oversee its Veterans Grants Per Diem (GPD) transitional housing program. The GPD Program Manager works as a key member of a highly accomplished and skilled management team. The Program Manager will report to the Director of Veterans Services and will manage the day to day operations of the three transitional housing facilities, including facilities, GPD client services, and work collaboratively with the Harbor Care Veterans FIRST leadership team and staff and the Manchester VA.

About Harbor Care:

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force.

We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Benefits:

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include:
Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Program Oversight & Compliance

• Ensure full compliance with VA GPD regulations, internal policies, and applicable federal/state laws.

• Oversee daily operations of three transitional housing sites, ensuring consistent, high-quality service delivery.

• Monitor program outcomes and conduct regular quality assurance reviews, internal audits, and site visits.

• Coordinate with VA GPD liaison(s), prepare for inspections and evaluations, and manage timely, accurate reporting.

• Maintain thorough documentation in client records and data systems in alignment with HUD and VA requirements.

Staff Leadership & Support

• Supervise, mentor, and support case managers and residential staff.

• Conduct regular team meetings, performance evaluations, and professional development sessions.

• Foster a trauma-informed, Veteran-centered culture among team members.

• Provide coverage and leadership support for other program managers as needed.

Direct Veteran Engagement

• Offer 1:1 support to Veterans when appropriate, especially in crisis or complex cases.

• Assist staff with client service planning, crisis de-escalation, and connection to wraparound services.

• Promote individualized goal setting with Veterans around housing stability, employment, recovery, and wellness.

Community & Interagency Collaboration

• Serve as a primary liaison to VA, HUD, housing authorities, service partners, and other community stakeholders.

• Participate in coordinated entry meetings, community coalitions, and other relevant external forums.

• Represent Harbor Care and the GPD program professionally in public and partnership settings.

Basic Qualifications:

• Bachelor’s or master’s degree in behavioral science, Social Work, Psychology, or related field.

• Minimum three (3) years of experience working in a mental health…