Guest Services Supervisor

The opportunity

Delaware North Gaming is hiring a full-time Guest Service Supervisor to join our team at Gate City Casino in Nashua, New Hampshire. As a Guest Service Supervisor, you will be responsible for the successful operation of the shift and ensuring that guests have a favorable gaming experience. If you are looking for a role offering teamwork and excitement, apply now.

$27.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Assist in developing and implementing marketing strategies, campaigns, and promotional events.
• Coordinate and manage the production of marketing collateral, ensuring high‑quality and on‑time delivery.
• Create, curate, and communicate engaging content across social media, email, websites, and promotional channels.
• Execute promotional games, contests, drawings, giveaways, and related event activities.
• Collaborate with cross‑functional teams to gather information, materials, and insights needed for marketing and promotional initiatives.
• Manage scheduling and coordination of marketing activities.
• Provide administrative support, including data entry, maintaining marketing and customer databases, and updating customer account information (excluding rating changes).
• Prepare reports and presentations for internal and external stakeholders.
• Monitor, track, and analyze marketing initiative performance and promotional activity results.
• Maintain daily procedures for Lucky North Rewards members, including , application processing, record keeping, and accurate computer coding.
• Communicate promotional and rewards program information to patrons and team members and answer related questions.
• Recruit new club members and support overall customer engagement efforts.
• Maintain confidentiality in all customer interactions, records, and program activities.
• Assist with customer complaint resolution using active listening and de‑escalation skills.
• Maintain inventory of retail items and department supplies.
• Provide oversight and guidance to Players Club Attendants.
• Assist in the hiring process and respond to team member questions regarding policies and procedures.

• Ability to obtain and maintain a state gaming license.
• Supervisory experience.
• Excellent guest service skills.
• Basic computer skills including word processing, spreadsheets, database and point‑of‑sale system preferred.
• Ability to perform basic math calculations.

• Ability to lift up to 30 pounds.
• Frequent standing the entire length of shift.
• Exposure to secondhand smoke and moderate to high noise levels at times.
• Keyboarding 25% – includes the use of handheld devices while on the casino floor.

Days
Evenings
On call
Holidays
Evenings as needed
Weekends
8hr shift
10hr shift
12hr shift
OT as needed