Director of Wellness

Director of Wellness

The Director of Wellness is responsible for the strategic direction, development, and daily operations of a comprehensive wellness and sports program. This includes overseeing the full‑service salon and spa, dynamic fitness center programming (including indoor group exercise and aqua fitness classes), and the management of racquet/paddle sports and bocce programs.

They ensure an exceptional member experience by curating engaging programs, fostering a culture of wellness, maintaining top‑tier service standards across all offerings, maximizing the club’s profitability, and staying at the leading edge of the spa and fitness industry.

• The wellness team comprises full‑time and part‑time employees of HOA Management, independent contractors, and vendors.
• Help recruit, select, train, supervise, schedule, and manage a team of wellness professionals, fitness instructors, and sports coordinators.
• Oversee scheduling, budgeting, and resource allocation to ensure efficient operations.
• Establish and uphold high service standards, ensuring consistency and excellence across all wellness and sports offerings.
• Develop and monitor training and education opportunities for subordinates and encourage self‑improvement.
• Handle discipline and termination of subordinates under the HR Department and the company policy.

• Ensure that the Wellness Center operates according to all applicable local, state, and federal laws, including ensuring that all required professional licenses and liability insurance are active and on file.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in the development of the budget for the Wellness Center and create strategies to adhere to the annual budget.
• Attend weekly Department Head meetings and convey all relevant information to staff and vendors as needed.
• Be visibly present in the Wellness Center during peak periods of the day.
• Ensure members are being well‑served when selecting and purchasing wellness merchandise.
• Ensure complete coverage of the wellness staff by managing and approving vacation and travel schedules.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence, enabling staff and vendors to provide superior service to members and guests.
• Provide outstanding service to our members and their guests professionally and courteously.
• Oversee the maintenance of all equipment in the facility.
• Provide strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
• Maintain a close working relationship with other club professionals.

• Implement program the Wellness Center's marketing strategy to optimize profit and increase guest traffic.
• Attend and participate in monthly Wellness Program meetings for specific events.
• Implement ongoing promotions to stimulate sales of products and services while maintaining a substantial menu of services to retain and grow our customer base consistently.
• Monitor and evaluate the club's product offerings, including equipment, personnel, and services, recommending additions and/or discontinuations of products and services. In addition, consistently develop and grow retail sales through training, tools, and monitoring.
• Develop and oversee a diverse range of wellness programs, including fitness classes, spa treatments, and holistic health initiatives.
• Manage a robust fitness center schedule, ensuring a balanced mix of indoor group exercise, outdoor lawn activities, and aqua fitness classes.
• Stay informed on industry trends to introduce innovative wellness experiences that enhance member engagement.

• Oversee the full‑service salon and spa, ensuring high‑quality treatments and services that align with luxury wellness standards.
• Collaborate with spa and salon professionals to curate seasonal promotions, special events, and exclusive treatment offerings.
• Maintain an exceptional guest experience through staff training, service excellence,…