Director of Wellness, Fitness Spa

Director of Wellness

The Director of Wellness is responsible for the strategic direction, development, and daily operations of a comprehensive wellness and sports program. This individual will oversee all aspects of the full‑service salon and spa, dynamic fitness center programming (including indoor group exercise and aqua fitness classes), and the management of racquet/paddle sports and bocce programs. The Director will ensure an exceptional member experience by curating engaging programming, fostering a culture of wellness, maintaining top‑tier service standards, maximizing the Club’s profitability, and keeping programs at the leading edge of the spa and fitness industry.

• Oversee a wellness team of full‑time and part‑time employees, independent contractors, and vendors.
• Recruit, select, train, supervise, schedule, and manage a team of wellness professionals, fitness instructors, and sports coordinators.
• Oversee scheduling, budgeting, and resource allocation to ensure efficient operations.
• Establish and uphold high service standards, ensuring consistency and excellence across all wellness and sports offerings.
• Develop and monitor training and education opportunities for subordinates and encourage self‑improvement.
• Handle discipline and termination of subordinates under the HR Department and company policy.

• Ensure the Wellness Center operates in compliance with all applicable local, state, and federal laws, including licensing and liability insurance.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in budget development and create strategies to adhere to the annual budget.
• Attend weekly Department Head meetings and convey relevant information to staff and vendors.
• Be visibly present in the Wellness Center during peak periods.
• Ensure members receive excellent service when selecting and purchasing wellness merchandise.
• Maintain complete coverage of wellness staff by managing vacation and travel schedules.
• Create a positive work environment that promotes teamwork, performance feedback, recognition, respect, and employee satisfaction.
• Provide outstanding service to members and guests professionally and courteously.
• Oversee maintenance of all equipment in the facility.
• Maintain a close working relationship with other club professionals.

• Implement and program the Wellness Center’s marketing strategy to optimize profit and increase guest traffic.
• Participate in monthly Wellness Program meetings for specific events.
• Implement ongoing promotions to stimulate sales of products and services.
• Monitor and evaluate club product offerings, recommending additions or discontinuations.
• Develop and oversee a diverse range of wellness programs, including fitness classes, spa treatments, and holistic health initiatives.
• Manage a robust fitness center schedule, ensuring a balanced mix of indoor, outdoor, and aqua fitness classes.
• Stay informed on industry trends to introduce innovative wellness experiences.

• Oversee the full‑service salon and spa, ensuring high‑quality treatments aligned with luxury wellness standards.
• Collaborate with spa and salon professionals to curate seasonal promotions, special events, and exclusive treatment offerings.
• Maintain an exceptional guest experience through staff training, service excellence, and operational efficiency.

• Direct and enhance racquet sports programming, including tennis, pickleball clinics, leagues, and tournaments.
• Develop engaging bocce programming to encourage social connections and active participation.
• Ensure proper maintenance and upkeep of all sports facilities, including courts and equipment.

• Greet members and guests and coordinate all member and guest requests and issues in a professional, courteous, and timely manner.
• Create a welcoming and inclusive environment where members feel supported in their wellness and recreational pursuits.
• Develop special events, themed fitness challenges, and community‑driven wellness initiatives to foster engagement.
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