Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‐level position, with an increasing degree of proficiency and decreasing degree of onsite‐supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements.

Works on straight forward tasks using established procedures.

$18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive benefits package effective Day 1, including Health, Dental, Vision;
Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays.

• Performs installations and changes of service, while adhering to company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances.
• Performs service calls. Troubleshoots the drop from the tap to the customer's equipment. Assesses and designs basic home networks using appropriate technology.
• Completes associated record keeping in a timely manner.
• Determines acceptability of service by reviewing and confirming quality of service and adjusts or fixes service if needed.
• In support of Wi‑Fi installation and trouble calls, determines appropriate placement of devices and design of Wi‑Fi network in the home.
• Communicates, engages and provides customer education on products and services.
• Cleans, maintains and stocks vehicle and equipment.
• Reconciles with warehouse regarding issued CPE.
• Properly operates and maintains installation tools, technology and equipment.
• Demonstrates the ability to navigate digital tools including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks.
• Uses sound judgment in decision‑making and problem solving.
• Performs jobs from high places, including climbing poles with proper equipment.
• Lifts and carries loads of 70 lbs. or more, works in confined spaces.
• Drives company vehicle during performance of duties.
• Communicates effectively with customers and co‑workers.
• Completes required training and passes certification tests within specified timeframe.
• Works in various weather conditions, including heat, cold, rain and other precipitation.
• Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays.
• Meets or exceeds established goals and performance metrics.
• Maintains regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles.
• Own the customer experience - think and act in ways that put our customers first.
• Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services.
• Win as a team - work together and be open to new ideas.
• Be an active part of the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion.
• Do what’s right for each other, our customers, investors and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Customer‑Focused;
Professional Etiquette;
Technical Knowledge;
Adaptability;
Self‑Motivation;
Resilience;
Critical Thinking;
Problem Solving;
Communication.

Base Pay: $18.20/hr.

High School Diploma / GED.

None required, but relevant certifications may be advantageous.

• Associate

• Full‑time

• Other

• IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.