Pet Care Assistant

Overview

Pet Care Assistant role with Banfield Pet Hospital. Current associates should apply through the internal career site by logging into Workday and using the Jobs Hub app or searching for Browse Jobs. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

A career at Banfield means working in the pet healthcare field alongside industry experts with a focus on client education and effective communication. The work environment emphasizes teamwork and a clear path for growth and learning.

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, ensuring a happy, welcoming, friendly and efficient experience that encourages clients to return and refer others.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Prepare the treatment room for examination of pets and gather all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides). Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service; provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Support Client Services Coordinator staff as needed.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients; provide care including walking, exercising, feeding, and cleaning cages as approved by the veterinarian or veterinary technician.
• Bathe and dip pets as needed to treat dermatological conditions (as advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments; ensure overall hospital cleanliness (e.g., housekeeping, laundry, dishes, mopping, trash removal, instrument cleaning) per hospital protocols.
• Other duties as assigned.

• Quality – The consumer is our boss; quality is our work, and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support responsibility in others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – Use resources fully, waste nothing, and excel at what we do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Ability to multitask and manage multiple tasks concurrently with accuracy under distracting conditions.
• Communication skills: fluent English reading, writing and speaking with clear grammar and vocabulary.
• Organizational ability: systematic approach to carry out assignments and create order.
• Problem solving: identify, analyze and translate problems into practical solutions.
• Client service: deliver attentive, courteous and informative service to clients.
• Intellectual ability: follow instructions reliably and provide clear directions when needed.
• Mathematical ability: perform basic arithmetic and unit conversions.
• Computer skills: comfortable using computers and specialized software (e.g., Microsoft Word, Excel, Access, Outlook).

• Initiative – take appropriate steps to find solutions and take on additional responsibility when needed.
• Integrity – adhere to Banfield’s values and ethics; demonstrate honesty and sound judgment.
• Cooperativeness – work with others, share information, and collaborate effectively.
• Flexibility – adapt to changing situations and tasks.
• Independence – perform duties without supervision when appropriate.
• Resilience – maintain a positive attitude and composure under stress.

• Ability to work at a computer for extended periods.
• Comfort around pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week including weekends and evenings.
• Must have mental processes for reasoning, memory, mathematics and language (English) proficiency.
• Moderately high noise level in the work environment.
• Ambulatory ability to perform duties in the hospital setting.
• Physical…