Director Philanthropy – Annual Giving Officer

• LOCATION:
  
  350 7th Street North, Naples, FL, 34102
• WORK TYPE:
• WORK SCHEDULE:
  
  Standard Office
• DEPARTMENT: 48384 - Philanthropy

NCH is an independent, locally governed non‑profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

The Annual Giving Officer serves as a vital ambassador for the Medical Diplomats Council (MDC), supporting donor experience, annual philanthropic cultivation, and internal education initiatives. This role connects directly with annual and leadership donors, supporting MDC growth through strategic engagement, personalized service, and collaboration across departments. The Director will partner closely with annual giving and development teams to cultivate, enhance loyalty, elevate stewardship, and identify major and planned giving opportunities.

Other duties may be assigned.

• Conduct qualifying conversations with new, existing, and prospective Medical Diplomats.
• Re‑engage Diplomats with historically low participation and identify strategies to revitalize their involvement.
• Build relationships with prospective donors through face‑to‑face, virtual, and phone meetings to secure gifts ranging from $5,000 to $50,000.
• Manage an established portfolio of Medical Diplomats; identify, qualify, cultivate, and solicit leadership annual giving prospects, upgrading contributions through regular in‑person interactions.
• Foster long‑term relationships with donors, working collaboratively with the Philanthropy team, including the Director of Annual Giving, frontline fundraisers, and support staff.
• Lead the planning and facilitation of campus tours, briefings, and personalized visits.
• Design and execute engagement strategies for unassigned or rolling‑renewal Diplomats.
• Cultivate and maintain relationships with lapsed or nearly lapsed Diplomats, including those with minimal recent engagement.

• Collaborate with the Director of Annual Giving to align engagement strategies with annual fund goals and donor retention priorities.
• Support the execution of annual giving campaigns and initiatives by identifying and cultivating MDC members with capacity for increased giving or giving circle advancement.
• Provide insights and tracking support related to donor behaviors, preferences, and engagement patterns to inform annual giving segmentation and outreach.
• Partner with the development team to identify donors who may be suitable for elevation into the major and planned giving pipeline.
• Contribute to the evolution of giving circles by helping articulate benefits, track engagement, and support meaningful recognition efforts.
• Attend and support planning of philanthropy and community events as needed.

• Develop and lead strategy for fostering grateful patients and outreach.
• Develop key performance indicators to measure success.
• Lead post‑discharge follow‑up conversation strategy to assess experience, ensure safety, and enhance satisfaction.
• Conduct service recovery following NCH regulatory and compliance policies in collaboration with clinical leadership, focusing on resolution and relationship preservation in alignment with policies and procedures.
• Document and track engagement activities, concerns, and follow‑up items with discretion and accuracy.