Operations Manager

RSC Operations Manager

The RSC Operations Manager oversees and directs the Retail Support Center operational departments and exempt staff to maximize safety, quality, productivity, and employee relations. Our RSC in Plant City, Florida, has an opening for an Operations Manager who will plan, direct, and coordinate warehouse operations by leading people and processes to ensure a safe, efficient, and productive working environment for all employees.

• Lead, support and encourage Ace Values:
  Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
• Oversee activities directly related to warehouse operations, either inbound or outbound.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior leadership, staff members, and others within the organization as necessary.
• Review financial statements and reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Determine staffing requirements, along with conducting and/or overseeing the interview process. Make hiring decisions and oversee training of new employees.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Plan and direct activities of others.
• Create developmental opportunities for direct reports, as well as their subordinates.
• Establish processes to ensure the highest quality and most efficient deliveries to Ace retailers.
• Actively pursue succession planning for self and subordinates.

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury‑free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world‑class safety organization.

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
• Be an active participant in contributing to a successful safety culture in the facility.
• Bachelor’s Degree or related field or equivalent professional experience.
• Proven leadership experience in a distribution, logistics, or manufacturing environment.
• Ability to analyze and logistically manage a distribution workforce, including both exempt and non‑exempt employees, regarding safety, quality, and productivity. Profit and loss and financial analysis skills.
• Strong communication skills, both verbal and written.
• Strong PC skills, including Excel, Word and Outlook.

$88,000 - $110,000 per year

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

• Semi‑Monthly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short‑term disability and long‑term disability) & life insurance benefits for you and your dependents.
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
• Ace invests in every…