Talent & Training Director

This location is tentatively scheduled to open in late May. This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A City Gate

At Chick-fil-A City Gate, we believe working here is more than a job; it's an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

* Serve - our team, community, and guests with genuine care.

* Develop - ourselves, our teams, and our business for lasting impact.

* Inspire - excellence, growth, and purpose in everything we do.

We're not just opening a restaurant, we're building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Position Summary

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A City Gate. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values:
Serve | Develop | Inspire. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A City Gate.

Key Responsibilities

Culture & Team Engagement

* Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.

* Serve as a culture champion, modeling and reinforcing Chick-fil-A City Gate's vision, values, and culture in every interaction.

* Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Talent Acquisition & Onboarding

* Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.

* Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.

* Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Training & Development

* Design, deliver, and monitor training programs for new hires and current team members.

* Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.

* Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Operational Support

* Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.

* Must be willing to work in Operations alongside team members as business needs require.

* Monitor and coach team members and leaders on performance, guest experience, and operational standards.

* Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Performance & Retention

* Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.

* Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.

* Ensure consistent application of policies, disciplinary processes, and recognition programs.

Communication & Administration

* Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.

* Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.

* Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

Additional Expectations

* Demonstrates flexibility by performing other duties as assigned to support operations and team success.

* Must be able to safely lift up to 25 lbs and stand for extended periods.

* Maintains consistent and reliable attendance with dependable transportation.

* Upholds Chick-fil-A City Gate's standards of excellence, integrity, and professionalism in all interactions.

Qualifications

* Proven leadership experience in talent management, training, or team development.

* Strong understanding of recruitment, onboarding, training, and retention best practices.

* Excellent organizational, communication, and interpersonal skills.

* Ability to lead by example, inspire others, and embody the Serve | Develop | Inspire values.

* Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.

* Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Preferred Attributes

* Chick-fil-A experience preferred.

* Strategic thinker who thrives in dynamic, fast-paced environments.

* Skilled at mentoring,…