Hospitality Manager

As Hospitality Manager, you will serve as the heartbeat of the center, owning the entire member experience from the moment a person books their appointment and through their whole journey, making a lasting impact on their life.

This is not a back‑office role. You will be the face of the center’s culture, the conductor of seamless care, and the champion of personalization. By working closely with both the Center Director and cross‑functional teams, you’ll create an Opgenic environment where every member feels seen, valued, and supported on their journey toward better health.

• Surprise and delight every member
• Exceed expectations through excellence and consistency
• Support members’ emotional journey so they feel safe, empowered, and educated
• Respect members' time with seamless, intuitive автомоб experiences
• Make every touchpoint easy to understand and deeply personalized
• Ensure all results are simple, data‑driven, and actionable
• Deliver a premium, global 21st‑century experience
• Ask for feedback—and act on it
• Create memorable, life‑enhancing experiences رئيس Charity

As the Hospitality Manager, you will take ownership of the entire member experience within the center, ensuring every client feels welcomed, valued, and inspired from start to finish. You’ll act as the connective force between the clinical team, operations, and client services, ensuring a seamless, personalized journey for each member.

You’ll lead by example, setting the tone for elite service standards, optimizing daily workflows, and championing a culture of care, excellence, and empathy. Whether resolving issues in real time, enhancing client retention efforts, or educating members about their wellness options, your focus will always be on delivering extraordinary experiences that build trust and loyalty.

Your ability to translate complex services into human‑centered moments will position you as a vital contributor to the success and reputation of your center—and a leader within the broader mission of transforming healthcare at Fountain Life.

• Create an exceptional, high‑touch welcome and farewell experience—every time.
• Know each member by name and understand their individual preferences, concerns, and goals.
• Be present and proactive throughout the member journey, anticipating needs before they arise
• Translate clinical services into emotionally resonant, empowering experiences
• Reinforce the value of our services by educating clients about their Diagnostics, Optimization, and Regenerative options

• Own the daily rhythm of the center: ensure scheduling, room flow, and staff readiness support a flawless experience.
• Collaborate with Program Advisors and clinical staff to optimize client throughput without sacrificing personalization.
• Monitor and elevate hospitality standards among all departments—both clinical and non‑clinical
• Ensure timely and ‑procedure payment collection and coordinate logistics around testing.

• Model best‑in‑class service behaviors and train others to do the same
• Rein force the “one team” mentality—clinical or non‑clinical, all staff contribute to the member experience
• Provide real‑time coaching and feedback to improve team performance continuously
• Foster a culture of curiosity, compassion, and care

• Support client renewal efforts by ensuring the experience exceeds expectations
• Capture feedback and insights that inform retention strategies and elevate the brand
• Participate in center events and outreach to reinforce member loyalty and brand visibility

You bring a deep commitment to exceptional service, a natural talent for building relationships, and a genuine passion for health and wellness. Whether your background is in luxury hospitality, boutique fitness, concierge medicine, or premium wellness environments, you understand what it means to deliver high‑touch, personalized experiences and leave a lasting impact.

You are organized, emotionally intelligent, and proactive—someone who can seamlessly manage ndik details while creating meaningful human connections. You know how to lead by example, inspire teams, and uphold standards in…