I&M Manager

Overview

Tillman Fiber Co is dedicated to building a 100% fiber network to power the next generation of broadband services. As part of Tillman Global Holdings, Tillman Fiber Co leverages top-tier infrastructure resources to deliver robust connectivity. We are seeking an experienced Installation and Maintenance (I&M) Manager to support our mission, working closely with the Senior Manager of I&M and managing day-to-day installation and maintenance activities.

The Installation and Maintenance Field Manager is responsible for overseeing the daily field operations of I&M teams, ensuring high standards of work quality, productivity, and safety. This role involves managing I&M technicians and vendors, and ensuring project milestones are met. The ideal candidate is a strategic thinker with strong technical knowledge of fiber optics installation and maintenance, coupled with leadership experience in the telecom or cable industries.

Florida – Must be based in the Naples, FL area with hybrid work flexibility.

• Supervision and Team Management:
  Lead and mentor I&M Technicians and Vendors, providing support, guidance, and training on company standards, procedures, and FCC compliance.
• Quality Control and Safety Compliance:
  Oversee installation and maintenance activities to ensure compliance with safety standards, proper work methods, and high-quality outcomes.
• Scheduling and Productivity:
  Collaborate with technicians to manage daily I&M schedules, optimize productivity, and address any staffing needs for upcoming projects.
• Project Coordination:
  Collaborate closely with the Senior Manager, Project Management, Network Operations, Engineering, and I&M vendors to align resources, manage staffing, oversee inventory, and maintain timelines to achieve project objectives across Florida.
• Customer Escalation and Support:
  Address escalations related to installation and repair issues, keep customers informed, and work directly with I&M Technicians and Vendors to resolve challenges.
• Technical Oversight:
  Participate in field testing and maintenance to ensure network stability and compliance with FCC and company design specifications.
• Communication and Reporting:
  Communicate updates on technical support, network changes, and field issues, ensuring timely and professional outreach to customers and stakeholders.
• Data Management and Reporting:
  Maintain accurate records for installations, repairs, and FCC compliance, producing regular updates and reports for senior leadership as needed.

• Experience:
  
  3+ years in installation and maintenance within a telecom, cable, or related technical field, with previous supervisory or management experience.
• Technical Knowledge:
  Familiarity with Wi-Fi access points (Nokia preferred), field service management platforms, and experience with switch and router installation/configuration.
• Analytical
  
  Skills:
  
  Proficiency in gathering and interpreting data, problem-solving, and making informed decisions for field operations.
• Project and Team Management:
  Strong organizational and project management skills with the ability to prioritize, plan, and adjust work according to changing project needs without missing deadlines.
• Technology
  
  Skills:
  
  Proficiency with Microsoft Office Suite, particularly Excel and project management software.
• Travel and Flexibility:
  Ability to travel within Florida as needed; open to working in a variable schedule if required.
• Field Presence:
  Must be able to work in the field daily, actively supervising teams, overseeing installations, meeting with customers when needed, and ensuring adherence to safety and quality standards on-site.

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage.
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave
• Employee Recognition Program