Door Attendant

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits including a tennis center, an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.

The Door Attendant is responsible for creating a strong sense of arrival for hotel, restaurant and banquet guests. This position arranges for cars to be parked or retrieved. The Door Attendant arranges transportation for guests and ensures that guests’ departure is swift and complete.

• Greet guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assist guests descending from cars. Issue appropriate valet parking ticket to guests who want their car parked. Greet guests arriving on foot and open hotel doors for all guests.
• Unload guest luggage from cars, tag it and follow luggage handling policy and procedure. Escort hotel guests to the Front Desk for check-in, introduce to Front Desk Agent. Transfer luggage to the Bell Staff.
• Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
• Provide guests with directions, recommendations, and information about the city and its attractions. Call taxis as needed. Load luggage in cars for departing guests.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints and assist with inquiries related to hotel services, hours of operation, key personnel, in-house events, etc.
• Greet all guests passing through Front Door and offer assistance; support Four Seasons standards of the Front Office arrival and departure experience.
• Ensure exterior and immediate interior of the resort entrance are kept clean and organized.
• Assist with group arrivals, including unloading and organizing luggage from buses.
• Stay familiar with daily event schedules, outlet hours of operation, and resort activities; provide directions and information as needed.
• Assist Valet staff during high-volume periods by answering calls and pulling tickets.
• Oversee curbside arrivals and coordinate the operation of the house car; provide alternatives during peak times.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Provide a high level of cleanliness on the driveway and hotel entrance.
• Assist with responsibilities and duties in the absence or heavy volume in the Bell Staff and Valet Parking Staff.
• Assist guests with use of complimentary house car and manage guests’ schedules and wait times as needed.

• High school education or…