Drive Captain

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

The Drive Captain is responsible for overseeing and coordinating all curbside, arrival, and departure operations, creating a seamless and elevated sense of arrival for hotel, restaurant, and banquet guests. This role supervises driveway activity, ensures efficient traffic flow, and serves as the primary point of coordination between Valet, Bell, House Car, and Front Office teams to guarantee a smooth, professional, and memorable guest experience.

• Lead and oversee all curbside and drive operations, ensuring a warm, organized, and efficient guest arrival and departure experience.
• Greet guests arriving by private car, taxi, rideshare, or limousine with a professional welcome; assist with opening car doors and ensuring guest safety when entering or exiting vehicles.
• Coordinate with Valet Attendants to issue valet tickets, control vehicle flow, and ensure timely parking and retrieval of guest vehicles.
• Direct guest vehicles, taxis, and ride shares to appropriate staging areas to maintain smooth traffic flow on the drive.
• Oversee the handling of guest luggage upon arrival and departure, ensuring luggage is unloaded, tagged, and transferred according to policy and procedure.
• Escort guests to the Front Desk when appropriate, providing introductions and coordinating with Bell Staff for luggage delivery.
• Supervise and support curbside staff during high-volume periods, special events, and group arrivals, including unpacking, organizing, and staging luggage from buses or large vehicles.
• Serve as the primary point of contact for curbside guest inquiries, offering directions, recommendations, transportation assistance, and information about hotel amenities, services, and local attractions.
• Coordinate and oversee the operation of the house car, managing guest schedules, wait times, and expectations; arrange alternative transportation during peak periods when necessary.
• Handle guest concerns and service recovery at the drive level with professionalism, discretion, and a solution-oriented approach.
• Assist departing guests by coordinating luggage loading, calling taxis or ride services, and ensuring a smooth and timely departure.
• Ensure the exterior entrance, driveway, and immediate interior front-of-house areas are clean, organized, and aligned with brand standards.
• Maintain strong communication with Front Desk, Valet, Bell Staff, Security, and leadership to ensure operational alignment and guest satisfaction.
• Assist…